Update - Issue with intermittent failures in message delivery from Teams app has been resolved.
Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.

Aug 22, 2025 - 13:04 UTC
Identified - We have Identified the problem and are working with Microsoft to work towards a resolution.
Aug 21, 2025 - 20:09 UTC
Thread RT API Operational
90 days ago
99.99 % uptime
Today
Thread Inbox, Messenger, & Admin Operational
90 days ago
99.86 % uptime
Today
Thread Message Processing Operational
90 days ago
99.98 % uptime
Today
Microsoft Teams Service Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Magic AI Operational
90 days ago
100.0 % uptime
Today
Assistive AI Operational
90 days ago
100.0 % uptime
Today
Magic Agent Operational
90 days ago
100.0 % uptime
Today
Reminder Agent Operational
90 days ago
100.0 % uptime
Today
Client Intelligence Operational
90 days ago
100.0 % uptime
Today
Thread PSA Pods Operational
90 days ago
99.99 % uptime
Today
ConnectWise Pods Operational
90 days ago
99.97 % uptime
Today
AutoTask Pods Operational
90 days ago
100.0 % uptime
Today
HaloPSA Pods Operational
90 days ago
100.0 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
PSA API Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Degraded Performance
Cloudflare Network Operational
Cloudflare Workers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Apr 16, 2026

No incidents reported today.

Apr 15, 2026

No incidents reported.

Apr 14, 2026
Resolved - This incident has been resolved.
Apr 14, 18:19 UTC
Identified - We are currently experiencing issues with our Inbox platform due to upstream connectivity problems related to Cloudflare, which is impacting dependent services.

As a result, some users may encounter delayed message delivery, intermittent loading issues, or errors when accessing the Inbox. Our core systems remain operational, but performance and availability may be reduced while this upstream issue persists.

We are actively monitoring the situation and coordinating with Cloudflare as they work toward resolution. Updates will be provided as more information becomes available.

Apr 14, 12:41 UTC
Apr 13, 2026

No incidents reported.

Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026

No incidents reported.

Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.