Update - Issue with intermittent failures in message delivery from Teams app has been resolved.
Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.

Aug 22, 2025 - 13:04 UTC
Identified - We have Identified the problem and are working with Microsoft to work towards a resolution.
Aug 21, 2025 - 20:09 UTC
Thread RT API Operational
90 days ago
100.0 % uptime
Today
Thread Inbox, Messenger, & Admin Operational
90 days ago
99.82 % uptime
Today
Thread Message Processing Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Service Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Magic AI Operational
90 days ago
100.0 % uptime
Today
Assistive AI Operational
90 days ago
100.0 % uptime
Today
Magic Agent Operational
90 days ago
100.0 % uptime
Today
Reminder Agent Operational
90 days ago
100.0 % uptime
Today
Client Intelligence Operational
90 days ago
100.0 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
ConnectWise API Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Degraded Performance
Thread PSA Pods Operational
90 days ago
100.0 % uptime
Today
ConnectWise Pods Operational
90 days ago
100.0 % uptime
Today
AutoTask Pods Operational
90 days ago
100.0 % uptime
Today
HaloPSA Pods Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Mar 10, 2026
Resolved - This incident has been resolved.
Mar 10, 01:37 UTC
Update - We are continuing to investigate this issue.
Mar 10, 01:13 UTC
Investigating - We're aware of an issue affecting SSO authentication when logging into Inbox.
As a temporary workaround, please disable SSO and use the One-Time Password (OTP) option to log in. We'll share an update as soon as we have more information.

Mar 10, 01:12 UTC
Mar 9, 2026

No incidents reported.

Mar 8, 2026

No incidents reported.

Mar 7, 2026

No incidents reported.

Mar 6, 2026

No incidents reported.

Mar 5, 2026

No incidents reported.

Mar 4, 2026

No incidents reported.

Mar 3, 2026

No incidents reported.

Mar 2, 2026

No incidents reported.

Mar 1, 2026

No incidents reported.

Feb 28, 2026

No incidents reported.

Feb 27, 2026

No incidents reported.

Feb 26, 2026

No incidents reported.

Feb 25, 2026

No incidents reported.

Feb 24, 2026

No incidents reported.