Partially Degraded Service

Uptime over the past 90 days. View historical uptime.
Thread RT API Operational
90 days ago
99.99 % uptime
Today
Thread Inbox, Messenger, & Admin Operational
90 days ago
99.94 % uptime
Today
Thread Message Processing Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Service Operational
90 days ago
99.93 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
99.93 % uptime
Today
Magic AI Operational
90 days ago
99.96 % uptime
Today
Assistive AI Operational
90 days ago
100.0 % uptime
Today
Magic Agent Operational
90 days ago
99.92 % uptime
Today
Reminder Agent Operational
90 days ago
99.92 % uptime
Today
Client Intelligence Operational
90 days ago
100.0 % uptime
Today
Thread PSA Pods Operational
90 days ago
99.97 % uptime
Today
ConnectWise Pods Operational
90 days ago
100.0 % uptime
Today
AutoTask Pods Operational
90 days ago
100.0 % uptime
Today
HaloPSA Pods Operational
90 days ago
99.93 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
PSA API Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Operational
Cloudflare Network Degraded Performance
Cloudflare Workers Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 3, 2026

No incidents reported today.

Jul 2, 2026

No incidents reported.

Jul 1, 2026

No incidents reported.

Jun 30, 2026

No incidents reported.

Jun 29, 2026
Delay in ticket processing
Resolved - This incident has been resolved.
Jun 29, 15:23 UTC
Investigating - We are currently experiencing a 4-5 minute delay in ticket arrival into Thread, This is resulting in Assistive AI delays and delays in tickets arriving in inbox. We expect this delay to resolve in under 30 minutes.
Jun 29, 15:00 UTC
Jun 28, 2026

No incidents reported.

Jun 27, 2026

No incidents reported.

Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

Jun 24, 2026
Intermittent failures in running Assistive AI
Resolved - This incident has been resolved.
Jun 24, 23:38 UTC
Update - We are continuing to investigate this issue.
Jun 24, 23:16 UTC
Update - We have identified the root cause and we are working to mitigate the issue.
Jun 24, 23:05 UTC
Investigating - We are experiencing intermittent failures with assistive AI features. Rerunning should resolve the issue while we investigate.
Jun 24, 23:02 UTC
Jun 23, 2026
Upstream AI Provider Degradation (Claude / Anthropic)
Resolved - This incident has been resolved.
Jun 23, 18:13 UTC
Update - We are continuing to monitor for any further issues.
Jun 23, 18:13 UTC
Monitoring - We’ve implemented a mitigation to reduce impact from the ongoing upstream Claude service disruption.

Affected Magic AI features have been temporarily migrated to OpenAI while Anthropic works to resolve the current issues.

We are continuing to monitor Anthropic’s recovery and will transition back once their services are fully stable.
Jun 23, 14:50 UTC
Identified - We are currently experiencing a service disruption due to an upstream provider issue affecting Anthropic’s Claude services.

Claude has recently reported elevated error rates and instability across multiple models and API endpoints, which may impact Thread features that rely on AI processing.

We will provide updates as soon as more information becomes available or once service stability improves.
Jun 23, 14:28 UTC
Jun 22, 2026

No incidents reported.

Jun 21, 2026

No incidents reported.

Jun 20, 2026

No incidents reported.

Jun 19, 2026

No incidents reported.

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