Teams Service App: Attachments are not arriving sporadically.
Update - Issue with intermittent failures in message delivery from Teams app has been resolved.
Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.
Aug 22, 2025 - 13:04 UTC
Identified - We have Identified the problem and are working with Microsoft to work towards a resolution.
Aug 21, 2025 - 20:09 UTC
Uptime over the past 90 days. View historical uptime.
Thread RT API Operational
90 days ago
99.98 % uptime
Today
Thread Inbox, Messenger, & Admin Operational
90 days ago
99.79 % uptime
Today
Thread Message Processing Operational
90 days ago
99.96 % uptime
Today
Microsoft Teams Service Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Magic AI Operational
90 days ago
100.0 % uptime
Today
Assistive AI Operational
90 days ago
100.0 % uptime
Today
Magic Agent Operational
90 days ago
100.0 % uptime
Today
Reminder Agent Operational
90 days ago
100.0 % uptime
Today
Client Intelligence Operational
90 days ago
100.0 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
ConnectWise API Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Integration Degraded Performance
Thread PSA Pods Operational
90 days ago
100.0 % uptime
Today
ConnectWise Pods Operational
90 days ago
100.0 % uptime
Today
AutoTask Pods Operational
90 days ago
100.0 % uptime
Today
HaloPSA Pods Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Client Intelligence Maintenance Feb 6, 2026 05:00-11:00 UTC

Update - We will be undergoing scheduled maintenance during this time.
Feb 05, 2026 - 14:59 UTC
Scheduled - We’re performing scheduled maintenance on Client Intelligence to complete an internal data migration. During this period, the feature will be temporarily unavailable.

No action is required from customers, and all existing data will be preserved. We’ll post an update as soon as maintenance is complete.
Feb 05, 2026 - 14:59 UTC
Feb 5, 2026

No incidents reported today.

Feb 4, 2026
Webhook Processing Delay
Resolved - This incident has been resolved.
Feb 4, 16:17 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Feb 4, 16:12 UTC
Investigating - We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational.

Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available.

Thank you for your patience and understanding.
Feb 4, 15:53 UTC
Feb 3, 2026
Webhook Processing Delay
Resolved - This incident has been resolved.
Feb 3, 17:52 UTC
Investigating - We are currently investigating an issue causing delays in our webhook processing pipeline. As a result, inbound webhook events may take longer than expected to be processed and reflected in downstream systems. All other platform services remain fully operational.

Our engineering team is working to identify the source of the slowdown and restore normal processing speeds. Further updates will be provided as they become available.

Thank you for your patience and understanding.
Feb 3, 17:19 UTC
Feb 2, 2026

No incidents reported.

Feb 1, 2026

No incidents reported.

Jan 31, 2026

No incidents reported.

Jan 30, 2026

No incidents reported.

Jan 29, 2026

No incidents reported.

Jan 28, 2026

No incidents reported.

Jan 27, 2026

No incidents reported.

Jan 26, 2026

No incidents reported.

Jan 25, 2026

No incidents reported.

Jan 24, 2026

No incidents reported.

Jan 23, 2026
OTP Passwords not being sent
Resolved - This incident has been resolved.
Jan 23, 15:19 UTC
Update - You can monitor the outage here https://status.cloud.microsoft/m365/referrer=serviceStatusRedirect.
Jan 22, 21:10 UTC
Update - We have verified email addresses not hosted by Microsoft are unaffected and are able to sign in as usual
Jan 22, 20:59 UTC
Update - We are continuing to investigate this issue.
Jan 22, 20:47 UTC
Investigating - We are currently experiencing an issue where emails sent from our environment to recipients hosted on Microsoft 365 (including Outlook.com and Exchange Online) are being delayed or not received. If you use SSO for sign in you should be unaffected.
Jan 22, 20:46 UTC
Jan 22, 2026
Inbox Slowness
Resolved - This incident has been resolved.
Jan 22, 20:44 UTC
Monitoring - A fix has been deployed and we are monitoring
Jan 22, 19:59 UTC
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