All Systems Operational
Thread RT API ? Operational
90 days ago
99.77 % uptime
Today
Thread Inbox, Messenger, & Admin API ? Operational
90 days ago
99.91 % uptime
Today
Thread Sync API ? Operational
90 days ago
99.95 % uptime
Today
Microsoft Teams Integration ? Operational
90 days ago
100.0 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Third Party Operational
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
ConnectWise API Operational
90 days ago
100.0 % uptime
Today
Posthog ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 28, 2024

No incidents reported today.

May 27, 2024

No incidents reported.

May 26, 2024

No incidents reported.

May 25, 2024

No incidents reported.

May 24, 2024
Resolved - This incident has been resolved.
May 24, 16:57 UTC
Update - We are continuing to monitor for any further issues.
May 24, 16:41 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
May 24, 14:55 UTC
Identified - The issue has been identified and a fix is being implemented.
May 24, 14:40 UTC
Investigating - We are currently investigating this issue.
May 24, 14:08 UTC
May 23, 2024

No incidents reported.

May 22, 2024
Resolved - This incident has been resolved.
May 22, 17:38 UTC
Update - We are continuing to investigate this issue.
May 22, 17:38 UTC
Investigating - Certain limited access features, including Magic AI tools and Planner, are currently unavailable within Inbox and Admin. We're working with our third party feature management vendor to establish resolution time.
May 22, 17:04 UTC
Resolved - We are pleased to inform you that all systems are now fully operational. Our team has resolved the issues, and we have confirmed that all services are running smoothly.
May 22, 13:18 UTC
Update - We are continuing to work on a fix for this issue.
May 22, 13:11 UTC
Identified - We are currently experiencing an outage in one of our services. We have identified the issue and are working to deploy a resolution. This is affecting access to Inbox and Messenger.
May 22, 13:10 UTC
May 21, 2024
Resolved - Issue has been resolved, engineering team is working on ensuring that the system manages load more efficiently and is auto-recoverable.
May 21, 06:49 UTC
May 20, 2024
Resolved - Connectwise API hosted in Europe and North America are now fully operational
May 20, 10:11 UTC
Update - We have also identified a degraded performance affecting the ConnectWise API's European instance. We are in contact with ConnectWise support to gather more information and will provide updates as soon as they are available.

Thank you for your patience and understanding as we work through this issue.

May 20, 08:26 UTC
Identified - ConnectWise API hosted in North America is experiencing degraded performance. This can affect your experience using Thread. We are monitoring and evaluating options to ensure our applications are working properly.
May 20, 08:11 UTC
May 19, 2024

No incidents reported.

May 18, 2024

No incidents reported.

May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - This incident has been resolved.
May 15, 19:49 UTC
Identified - If you are having issues with tickets syncing between Inbox and your PSA, please reach out to support.
May 15, 18:56 UTC
May 14, 2024

No incidents reported.