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No incidents or maintenance related to this downtime.

Oct 29, 2026

Voice AI inbound calls failing to connect
Resolved - Between approximately 7:32 PM and 7:52 PM ET, most inbound calls to Voice AI phone numbers failed to connect due to a service disruption at one of our voice infrastructure vendors. The vendor has confirmed the issue is resolved, and calls have been connecting normally since 7:52 PM ET. We apologize for the disruption.
Oct 29, 00:18 UTC
Monitoring - Inbound calls to Voice AI phone numbers have been connecting normally since approximately 7:52 PM ET. Between approximately 7:32 PM and 7:52 PM ET, most inbound calls failed to connect. Our vendor has not yet confirmed a full resolution, so we are continuing to monitor and will post a final update once they do.
Oct 29, 00:05 UTC
Update - We are continuing to investigate this issue.
Oct 29, 00:04 UTC
Investigating - Since approximately 7:32 PM ET, the majority of inbound calls to Voice AI phone numbers are failing to connect. Callers may hear the call fail or ring without being answered. The issue is caused by a service disruption at one of our voice infrastructure vendors, who are actively investigating.

We are in contact with the vendor and will post an update as soon as calls are connecting reliably again.
Oct 29, 00:04 UTC

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

No incidents reported.

Oct 21, 2026

Voice AI Failed Recordings
Resolved - We are investigating an issue that caused call recordings to fail to save between approximately 9:18 AM ET and 10:14 AM ET today. The issue was related to a problem with one of our vendors during that time period.

Our team has confirmed the issue has been resolved, and call recordings created after 10:14 AM ET are saving normally.
Oct 21, 14:30 UTC

Oct 20, 2026

Intermittent failures from Super Magic
Resolved - This incident has been resolved.
Oct 20, 14:53 UTC
Update - We are continuing to investigate this issue.
Oct 20, 14:30 UTC
Investigating - We are currently investigating this issue.
Oct 20, 14:28 UTC

Oct 19, 2026

No incidents reported.

Oct 18, 2026

No incidents reported.

Oct 17, 2026

No incidents reported.

Oct 16, 2026

No incidents reported.

Oct 15, 2026

No incidents reported.

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