Investigating - We’re aware of an issue affecting partners whose Autotask instance is hosted on webservices24. We have opened a support request with Autotask to investigate. During this Autotask outage, companies on webservices24 will not be able to sync tickets, notes or time entries between Thread and Autotask. Partners on other Autotask zones are not affected.
We’ll share updates as we hear back from Autotask. No action is needed on your end.
Oct 13, 2026 - 16:20 UTC
We’ll share updates as we hear back from Autotask. No action is needed on your end.
Oct 13, 2026 - 16:20 UTC
Thread RT API
Operational
Thread Inbox, Messenger, & Admin
Operational
Thread Message Processing
Operational
Microsoft Teams Service
Operational
Slack Apps/Integrations/APIs
Operational
AI Products
Operational
Super Magic
Operational
Triage Agent
Operational
Assistive AI
Operational
Reminder Agent
Operational
Client Intelligence
Operational
Voice AI
Operational
Thread Analytics
Operational
Thread PSA Pods
Operational
ConnectWise Pods
Operational
AutoTask Pods
Operational
HaloPSA Pods
Operational
Third Party
Partial Outage
Twilio Conversations
Operational
Auth0 User Authentication
Operational
Auth0 User Authentication
Operational
Auth0 User Authentication
Operational
Chargebee API
Operational
SendGrid SMTP
Operational
PSA API
Operational
Microsoft Teams Integration
Operational
Cloudflare Network
Operational
Cloudflare Workers
Operational
ITGlue
Operational
Autotask
Partial Outage
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.