Microsoft Teams Attachments | On first attempt the attachment does not send
Investigating - If you press the retry button, it will submit successfully. We have opened an issue with Microsoft on this to investigate the root cause.
Oct 17, 2025 - 17:04 UTC
Teams Service App: Attachments are not arriving sporadically.
Update - Issue with intermittent failures in message delivery from Teams app has been resolved.
Issue with intermittent failures in attachment deliver is still open and we are working with Microsoft Support on remediation.
Aug 22, 2025 - 13:04 UTC
Identified - We have Identified the problem and are working with Microsoft to work towards a resolution.
Aug 21, 2025 - 20:09 UTC
Uptime over the past 90 days. View historical uptime.
Thread RT API ? Operational
90 days ago
99.74 % uptime
Today
Thread Inbox, Messenger, & Admin ? Operational
90 days ago
99.74 % uptime
Today
Thread Message Processing ? Operational
90 days ago
99.82 % uptime
Today
Microsoft Teams Service ? Operational
90 days ago
99.84 % uptime
Today
Slack Apps/Integrations/APIs Operational
90 days ago
100.0 % uptime
Today
Magic AI Operational
90 days ago
99.98 % uptime
Today
Magic AI Operational
90 days ago
99.98 % uptime
Today
Magic Agent ? Operational
90 days ago
100.0 % uptime
Today
Reminder agent Operational
90 days ago
99.93 % uptime
Today
Third Party Degraded Performance
90 days ago
100.0 % uptime
Today
Twilio Conversations Operational
90 days ago
100.0 % uptime
Today
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Auth0 User Authentication Operational
Chargebee API Operational
SendGrid SMTP Operational
ConnectWise API Operational
90 days ago
100.0 % uptime
Today
Posthog ? Operational
Microsoft Teams Integration Degraded Performance
Thread Pods Operational
90 days ago
99.96 % uptime
Today
ConnectWise Pods Operational
90 days ago
99.9 % uptime
Today
AutoTask Pods Operational
90 days ago
100.0 % uptime
Today
HaloPSA Pods Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 2, 2025

No incidents reported today.

Dec 1, 2025

No incidents reported.

Nov 30, 2025

No incidents reported.

Nov 29, 2025

No incidents reported.

Nov 28, 2025

No incidents reported.

Nov 27, 2025

No incidents reported.

Nov 26, 2025
Slowness in webhook processing
Resolved - This incident has been resolved.
Nov 26, 20:48 UTC
Investigating - We are currently investigating this issue.
Nov 26, 20:43 UTC
Nov 25, 2025

No incidents reported.

Nov 24, 2025

No incidents reported.

Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025

No incidents reported.

Nov 20, 2025

No incidents reported.

Nov 19, 2025
Slack Service App Deployments not available
Resolved - This incident has been resolved.
Nov 19, 11:05 UTC
Identified - Due to the Cloudflare outage, We will not be able to support deploying new Slack Service Apps until tomorrow morning.
Nov 18, 15:52 UTC
Failover back to CloudFlare
Completed - The scheduled maintenance has been completed.
Nov 19, 11:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 10:00 UTC
Scheduled - We are failing back over to CloudFlare. No downtime is expected.
Nov 19, 09:59 UTC
Nov 18, 2025
Thread is down due to ongoing outage with Cloudflare
Resolved - This incident has been resolved.
Nov 18, 18:40 UTC
Update - We are functioning again. As part of this process we are resyncing all tickets to ensure nothing was lost. During the next two to three hours Sync jobs from the admin panel will be delayed until this process is complete. This will also cause a 2 or 3 hour delay on pressing the resync button in inbox.
Nov 18, 15:39 UTC
Update - Due to a large scale outage of Cloudflare, the largest CDN and WAF provider on the internet, Thread has had issues over the last 3 hours.

We are migrating our DNS from Cloudflare to Amazon Route53. We have completed the migration of getthread.com, and are migrating remaining domain names. Inbox, Admin, Messenger are back up and running. Teams and Slack are still down.

Thread and PSA may not be in sync over the last 3 hours.
Nov 18, 13:53 UTC
Monitoring - We are seeing improvements and currently working to re-enabled webhooks for PSA integrations as they could automatically disable them when services were unavailable.
Nov 18, 11:58 UTC
Identified - CloudFlare confirmed an outage: https://www.cloudflarestatus.com/
Nov 18, 11:49 UTC
Investigating - We are working to better understand the reason for the issue and possible workarounds to restore services, we will follow with an update in 30 mins.
Nov 18, 11:45 UTC
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