Degraded performance

Incident Report for Thread

Resolved

This incident has been resolved.

Posted Nov 13, 2024 - 02:03 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Nov 12, 2024 - 21:07 UTC

Identified

Our engineering team performed an DB update that caused some operations to slow down. We identified the issue and applied a fix, but users might have seen slowness in ticket creation and other operations in Inbox, which should be fixed. We still expect some slowness in webhook processing for PSA to Thread updates.

Posted Nov 12, 2024 - 20:42 UTC

This incident affected: Thread RT API, Thread Inbox, Messenger, & Admin, and Thread Message Processing.