Delayed ticket updates for ConnectWise Cloud partners in North America

Incident Report for Thread

Resolved

This incident has been resolved.

Posted Nov 02, 2026 - 20:33 UTC

Identified

We’re seeing delays of 2–12 minutes in webhooks sent from ConnectWise to Thread. This affects only partners on ConnectWise Cloud in North America. The delay is on ConnectWise’s side: Thread processes every webhook as soon as it arrives. As a result, ticket changes made in ConnectWise may take a few extra minutes to appear in Thread. We’re in contact with ConnectWise and will post an update as soon as we know more.

Posted Nov 02, 2026 - 17:18 UTC

This incident affected: Thread Inbox, Messenger, & Admin and Third Party (PSA API).