Delay processing PSA webhooks

Incident Report for Thread

Resolved

This incident has been resolved.
Posted Jul 22, 2024 - 16:01 UTC

Monitoring

We identified a slow database query process while processing PSA webhooks and this caused a slowness in processing. Query is fixed and webhooks are being processed at a faster pace now. We expect some delays up to 30 minutes for some data coming from PSA to Thread.
Posted Jul 22, 2024 - 15:35 UTC
This incident affected: Thread Message Processing.
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