Some delays in webhook processing, issues loading chats

Incident Report for Thread

Resolved

This incident has been resolved.

Posted Oct 30, 2024 - 21:35 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Oct 30, 2024 - 21:29 UTC

Identified

We identified one issue in our webhook processing caused by an incorrect update made by our engineering team. This is impacting some of the chats to load and causing delays in some of the webhook messages. We're working to resolve the issue at the moment.

Posted Oct 30, 2024 - 20:58 UTC

This incident affected: Thread RT API, Thread Inbox, Messenger, & Admin, and Thread Message Processing.