Slowness in Real time Processing of Tickets

Incident Report for Thread

Resolved

This incident has been resolved.
Posted Apr 28, 2026 - 16:22 UTC

Investigating

We are seeing a delay in processing of webhooks. This will result in tickets not arrving in inbox for up to 15 minutes.
Posted Apr 28, 2026 - 15:44 UTC
This incident affected: Thread RT API and Thread Inbox, Messenger, & Admin.